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Our Business Owners Say
Rick - Florida (2026)
The day after full knee replacement surgery, my wife woke extremely nauseous from the anesthesia and told me I needed to take her to emergency right away. Of course, I said I would but suggested we first call Amaze. The call was answered instantly and after a video examination and consultation of my wife’s situation a prescription was called into Walgreens. I left to get that prescription which was ready by the time I arrived and was home with the medication within 40 minutes from the inception of the call to Amaze. Additionally, a follow up call was made by Amaze a few days later to check on her recovery.
So, instead of waiting in the emergency room for possibly hours, which would have been very uncomfortable a day after knee replacement surgery, our situation was handled professionally by Amaze in a fraction of the time…and the prescription was free. Amaze is truly Amazing.
James Robarge JR BENEFITS - Owner (2025)
In 2022, our son required a highly specialized surgical procedure. We were referred to a surgeon in Madison and were informed that this physician was the only provider in Wisconsin capable of performing the surgery.
At the time, my wife worked for the healthcare system that referred us and carried our family's health insurance through that organization. Because the provider had access to our insurance information and was familiar with the network, we reasonably assumed that the referral process would account for coverage considerations. We had no reason to believe the surgeon was out of network, especially given that there was only one provider in the state able to perform the procedure. They referred us to that surgeon, and we listened.
Later that year, we received a bill for approximately $7,000. The amount exceeded both our deductible and maximum out-of-pocket expectations, which immediately raised concerns. We contacted both our insurance company and the Madison provider to understand why we were being charged at out-of-network rates for a medically necessary procedure performed by the only available specialist in the state.
Over the next two years, we filed multiple appeals, spoke with numerous representatives, managers, and supervisors, and spent countless hours trying to resolve the issue. Unfortunately, despite our efforts, we found ourselves repeatedly navigating the same conversations without making meaningful progress.
That's when we connected with Amaze and their advocacy team.
From the very beginning, they took the time to thoroughly review our situation, analyze the billing and insurance details, and develop a strategic plan to challenge the charges. Their advocate demonstrated an exceptional level of knowledge, persistence, and professionalism throughout the entire process.
After pursuing every available avenue and tirelessly advocating on our behalf, Amaze successfully helped reduce the bill from $7,000 to $1,500—the exact amount we had already paid while the appeals were pending.
What seemed like an impossible situation was ultimately resolved because of the expertise, determination, and advocacy provided by the Amaze team. Their understanding of healthcare billing, insurance processes, and applicable regulations made all the difference.
I cannot speak highly enough about the service we received. The team at Amaze truly lives up to its name. Their commitment to their clients is exceptional, and the outcome they achieved for our family exceeded our expectations. We are incredibly grateful for their support and would confidently recommend their services to anyone facing a complicated medical billing or insurance challenge.
Our Brokers Say
Erin S. - Insurance Broker (2026)
Erin S. - Insurance Broker (2026)
Erin S. - Insurance Broker (2026)
Optivance has given me opportunities to connect with groups I never thought would call me back. Companies appreciate the positive impact on their bottom line while also offering meaningful savings to their employees. The Amaze app is incredibly user-friendly, with endless options that my entire family enjoys. It's been a win-win for both businesses and families.
Allison G. (2025)
Erin S. - Insurance Broker (2026)
Erin S. - Insurance Broker (2026)
In December of last year, I sought treatment through Amaze after experiencing my first panic attack. At the time, I had been dealing with new heart palpitations for two to three months, and they seemed to be getting worse as time went on.
After asking me a series of questions, the Amaze team determined that the best course of action was to
In December of last year, I sought treatment through Amaze after experiencing my first panic attack. At the time, I had been dealing with new heart palpitations for two to three months, and they seemed to be getting worse as time went on.
After asking me a series of questions, the Amaze team determined that the best course of action was to connect me with a primary care physician (PCP). Earlier that year, I had tried to schedule an appointment with the PCP assigned to me, only to discover they were not accepting new patients. I explained to Amaze that I had already called around without success.
In less than two hours, Amaze's patient advocacy team found me a new PCP, scheduled my appointment, and got me in within four days. They also ordered bloodwork for the very next day so I could bring the results to my appointment.
My doctor was incredibly impressed and told me, "This just saved us three weeks. I would have ordered all of these same tests for you."
Through Amaze, I saved nearly 50% on the cost of those tests. When they describe Amaze as a concierge-style medical practice, they truly mean it.
B.L. - Insurance Broker (2026)
Erin S. - Insurance Broker (2026)
Teri M. - Benefits Specialist (2026)
Our private school group is under Optivance’s Integrity Health Program. They were a bit apprehensive and when they told their ADP rep about the program and the census enrollment, their rep said, “that’s fine, we do this all the time.” That made the client feel better. The payroll person at the school couldn’t believe how simple the imp
Our private school group is under Optivance’s Integrity Health Program. They were a bit apprehensive and when they told their ADP rep about the program and the census enrollment, their rep said, “that’s fine, we do this all the time.” That made the client feel better. The payroll person at the school couldn’t believe how simple the implementation and opt out enrollment process was. As of today, nearly 85% of their employees are on the Integrity Health Plan. The employees have enjoyed the Amaze program, but what they were really excited about is your pharmacy program.
As you suggested, when I went onsite to the group to explain how the pharmacy program was, I could tell everyone was excited. The process was so simple for people to utilize the zero dollar prescription benefit. The overwhelming percentage of people I spoke with were on monthly medications and nearly all of them could now access that medication for zero dollars! Word spread like fire about this throughout the school. I have already received two more referrals and look forward to working with your team to implement the Integrity Health Plan in the very near future.
Teri M. - Benefits Specialist (2026)
Teri M. - Benefits Specialist (2026)
Teri M. - Benefits Specialist (2026)
Amaze is great to work with! My boyfriend had removed a tick from his arm 2 weeks prior to calling Amaze and was starting to feel the effects of the tick bite. He had taken doxycycline in the past and couldn't finish it because it upset his stomach. When we talked to Luis, the PA at Amaze, before we even mentioned the past experience, Lui
Amaze is great to work with! My boyfriend had removed a tick from his arm 2 weeks prior to calling Amaze and was starting to feel the effects of the tick bite. He had taken doxycycline in the past and couldn't finish it because it upset his stomach. When we talked to Luis, the PA at Amaze, before we even mentioned the past experience, Luis told us how harsh doxy can be on your stomach and recommended an over-the-counter product to help offset the effects. He was able to complete the full prescription. I'm always impressed when I call Amaze! No waiting rooms, the medical staff is not rushed and are able to take time to gather all the information for a diagnosis, answer all your questions and they follow up until the issue is resolved.
J.B. - North Carolina (2026)
Teri M. - Benefits Specialist (2026)
J.B. - North Carolina (2026)
I can’t believe how simple the process was for Optivance's Revitalize Health! Census, review the proforma, implement, payroll call! What truly set’s Optivance apart was your processes and your training. I had never offered voluntary benefits alongside one of these programs before and while I was nervous about it at first, I couldn’t be
I can’t believe how simple the process was for Optivance's Revitalize Health! Census, review the proforma, implement, payroll call! What truly set’s Optivance apart was your processes and your training. I had never offered voluntary benefits alongside one of these programs before and while I was nervous about it at first, I couldn’t believe how smooth the enrollment went with my dental group.
The ladies loved the short-term disability program especially the maternity feature, the accident plan was a huge hit and the price of the critical illness plan was amazing. The guaranteed issue certainly did come in handy as well.
When I met with the group to review their invoice, I followed your simple instructions yet again and walked out of that meeting with three referrals! My clients love the program and I can’t wait to introduce it to the others. Thank you for all that Optivance did for me.
Our Employees Say
V. Girgis & Her Family
My Story
For at least two decades, doctors have called me a medical mystery & dismissed me because I was too much of a challenge & they didn't want poor outcomes. Know what the great thing about Amaze being virtual is? They are forced to LISTEN to you & your concerns. Amaze's PCP team set up a call with me & heard every single concern, no matter how long ago it was or how small & insignificant it may seem. They got together as a team, discussed my case & put a plan in action. They ordered my blood work (which was only a $25 bill instead of hundreds or more from a clinic visit), used my insurance to find in person specialists & coordinate my care with them in order to make sure I was receiving the answers I need in a timely, cost-effective manner, with providers that would hear me & not dismiss me. For the first time in my life, I feel like I am actually getting heard & that I am not being dismissed. This is the kind of care everyone deserves. Thank you, Amaze, truly.
Our Children
Before we had access to Amaze, our children, 6 & 3, were in the doctor's office, urgent care & ER multiple times a month during flu season. The wait to be seen by a doc & meant the difference between a chest cold & pneumonia. Now, as soon as our kids start feeling sick, THEY ask to call Amaze! It's the cutest thing to hear them say "mommy, I need to speak to the doctor at Amaze." The best part, aside from them not getting as sick, is watching them take control of the call & how the Amaze providers interact with them. They make the kids feel cared for & not scared of doctors anymore. Amaze has not only helped our kids stay healthy, but saved us THOUSANDS of dollars on medical visits. Thank you, Amaze!!
Mental Health
For at least two decades, doctors have called me a medical mystery & dismissed me because I was too much of a challenge & they didn't want poor outcomes. Know what the great thing about Amaze being virtual is? They are forced to LISTEN to you & your concerns. Amaze's PCP team set up a call with me & heard every single concern, no matter how long ago it was or how small & insignificant it may seem. They got together as a team, discussed my case & put a plan in action. They ordered my blood work (which was only a $25 bill instead of hundreds or more from a clinic visit), used my insurance to find in person specialists & coordinate my care with them in order to make sure I was receiving the answers I need in a timely, cost-effective manner, with providers that would hear me & not dismiss me. For the first time in my life, I feel like I am actually getting heard & that I am not being dismissed. This is the kind of care everyone deserves. Thank you, Amaze, truly.
Joshua B. - Orlando, Florida (2026)
My experience with Amaze has been great. Whenever I’ve needed help, they call me right away, which is something I really appreciate. I’m not left waiting or wondering when I’m going to hear back. During consultations, I never feel rushed. They take the time to listen, answer my questions, and explain everything clearly.
If medication is needed, the process is simple and they make sure I understand what to do next. What really stands out to me is the follow-up afterward. They check in to see how I’m doing and make sure everything is going well. That extra level of attention makes the experience feel much more personal. I always feel like I’m actually being taken care of rather than just being another patient. Overall, I’ve had a really positive experience with Amaze and truly appreciate how responsive, caring, and attentive they are.
Kathy L.
I recently had total knee replacement and noticed that my tongue had turned white. I contacted Amaze and forwarded them a picture of my tongue and was diagnosed as having Thrush most probably a result of the antibiotics. A subscription was sent directly to my pharmacy which I was able to pick up later that day. I was contacted by Amaze the next few days and weeks to see how I was progressing. I was extremely satisfied with their medical expertise , professionalism and the attention they gave until I was cured.
Mina M.
I have a complicated history with strep throat & a few years back (before I had Amaze), I almost died from abscesses on my tonsils. This was partly because the doctors I saw in person did not take me seriously enough & sent me home with a 105 fever. My wife argued with the care team we saw in person, but they dismissed her & discharged me within the hour of my initial visit. We found out this was something that could happen again & that if it wasn't taken care of in a timely manner, could kill me. Going from my initial sickness on day 1 to becoming septic was a span of 30 hours. Now, Amaze is always there for me from the very first minute I feel my tonsils getting angry. The easy access to getting antibiotics as soon as I'm feeling sick without having to wait to be seen by my PCP & tested has quite literally saved my life (and wallet) multiple times. The fear of a repeat incident where I cannot get the care I need was something we all carried - that has now subsided because we know Amaze will be there for us & direct us to what we need to do. We are so incredibly grateful, thank you, Amaze!